Role Summary:

YuCollect is seeking a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of our solutions within the collections industry. This role involves troubleshooting client issues and enhancing client satisfaction while leveraging your expertise to foster strong relationships and identify opportunities for cross-selling and up-selling.

Key Responsibilities:

• Adoption:
  • Facilitate the adoption of YuCollect’s solutions within client organizations, tailoring strategies to maximize their effectiveness.
  • Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations.
• Usage:
  • Monitor client usage patterns and provide guidance to optimize solution effectiveness.
  • Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential.
• Troubleshoot:
  • Quickly identify and resolve client issues to maintain high levels of client satisfaction.
  • Collaborate with internal teams to address any system or process-related challenges.
• Travel:
  • Extensive travel to engage with clients

Requirements

• Experience:
  • Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions.
  • Proven track record in developing strategies for increasing product usage and client satisfaction.
• Skills:
  • Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients.
  • Exceptional relationship management skills to build and nurture long-term client partnerships.
  • Effective objection handling to address client concerns confidently and constructively.
  • Ability to identify and execute cross-sell and up-sell opportunities to enhance client value.
  • Proficient problem-solving abilities to troubleshoot issues and provide timely solutions.
  • In-depth industry knowledge and fluency in the local language to effectively communicate with clients.

Benefits

• A dedicated budget of INR 75,000/year that you can use towards pursuing learning programs/certifications/attending conferences
• Best in industry healthcare for you and your family: Life insurance (10X your Fixed annual CTC) and Critical Illness cover (7X your Fixed annual CTC)
• Generous health insurance for you as well as your dependents, including parents or parents in-laws up to INR 800,000 for self and dependents
• Child care reimbursement of 15k per month per child for all working parents towards nanny/creche expenses.
• Best in class maternity & paternity benefits.